How do I access the services?
Callcredit services are available continuously 24 hours a day, 365 days
a year and work over a secure server, meaning results can be consistently returned
in 3-5 seconds to any computer with internet connection in or out of the office.
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How do I know whether a client has passed a CallML or CallID check?
Both services provide a clear "pass" or "refer" result, leaving no grey
areas and nothing open to interpretation. A "pass" indicates the individual has
been verified; a "refer" requires additional data which can be entered from paper
documents.
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How can I tell what information has been found on the client?
Callcredit reports are entirely transparent and display every record uncovered
by the search. Financial, public and electoral roll records are presented individually
with dates, account status and reference numbers where appropriate. The report also
shows the time and date of every search.
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How do I store the results?
Every report can be printed and kept as a physical document or stored electronically
as a PDF file. For an additional fee, we offer a monthly audit in Excel or CD format
showing the date, time, input data, results and the user responsible for every search.
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Do I have to pay for training?
The one-off setup fee includes dedicated training on the relevant system
and on-going helpdesk support. Access is provided within 72 hours and there is no
annual subscription or maintenance charge involved.
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What if our business needs change over time?
Additional users can be added to your account and we can also adjust your
initial commitment to provide a higher volume of searches at a lower price.
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